Integrate Customer Service Management with the Project Portfolio Management application. This integration enables customers to manage complex projects with multiple tasks and provide end users with visibility into these projects.
Customer Service Management provides an integration with the ServiceNow® PPM Standard application, earlier known as Project Portfolio Suite with Financials.
Customers can use this integration to create projects and project tasks for their customer accounts. Customers can also provide end users with visibility into their projects and tasks from the Customer Service Portal and enable them to request additional actions.
Integrate Customer Service Management with the Project Portfolio Management application. This integration enables customers to manage complex projects with multiple tasks and provide end users with visibility into these projects.
Customer Service Management provides an integration with the ServiceNow® PPM Standard application, earlier known as Project Portfolio Suite with Financials.
Customers can use this integration to create projects and project tasks for their customer accounts. Customers can also provide end users with visibility into their projects and tasks from the Customer Service Portal and enable them to request additional actions.
Changed:
Field-Level Access for Store Users
- Store stakeholders and managers can now view and edit Assigned To, Assignment Group, and Priority fields on customer-visible project tasks
Fixed:
Security Fix
- Fixed unauthorized access vulnerability in Customer Project utilities by enforcing execute ACLs on GlideAjax calls
- Required plugins and products
- Customer Service (com.sn_customerservice)
- PPM Standard (com.snc.financial_planning_pmo)