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9.0.3
Yokohama, Xanadu, Washington DC
Accounts payable teams can use Invoice Case Management to manage, review, and support suppliers and employees with invoice-related queries.
- Increase productivity: Allow accounts payable team to manage and prioritize inquiries in a single system of action
- Resolve inquiries faster: Deflect inquiries and route to the right agents for faster resolution
- Improved supplier experience: Enable suppliers to manage invoices, inquiries and collaborate with customers using omni-channel self-service capabilities
New:
- Agentic Workflow: Analyzes inquiry details, identifies patterns, and delivers instant, accurate responses to resolve basic invoice inquiries efficiently.
- Required plugins and products
- Source-to-Pay Common Architecture (sn_shop)
- Source-to-Pay Workspace (sn_spend_workspace)
- Supplier Collaboration Portal (sn_supplier_sp)
- Other plugins and products
- Advanced Work Assignment for Sourcing and Procurement Operations (sn_spend_awa)
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)