0
10.0.1
Zurich, Yokohama, Xanadu
Invoice Case Management enables accounts payable teams to manage, review, and support suppliers and employees with invoice-related queries. This helps the team increase productivity, resolve inquiries faster and improve the supplier experience.
- Manage and prioritize cases and inquiries in a single system of action
- Deflect inquiries and route to the right agents for faster resolution
- Enable suppliers to manage invoices, inquiries and collaborate with customers using omni-channel self-service capabilities
In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data together, helping users find the right records across multiple tables faster.
- Required plugins and products
- Source-to-Pay Common Architecture (sn_shop)
- Source-to-Pay Workspace (sn_spend_workspace)
- Supplier Collaboration Portal (sn_supplier_sp)
- Other plugins and products
- Advanced Work Assignment for Sourcing and Procurement Operations (sn_spend_awa)
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)
- AI search in workspace and portal is included in existing Professional Plus package and it is available for role sn_fsc_genai.now_assist_fufiller