Zoomin connects with your content sources and integrates them into your ServiceNow Employee and Customer Workflows.
Your documentation is packed with rich, important, and complex information that users need to get the most out of your product. With Zoomin, you can use the vast and valuable documentation you already own to help customers better self-serve and transform your service portal into the most comprehensive destination for customers to get answers. Same content. 10X the impact.
When you integrate Zoomin, customers, employees, partners, and agents can easily browse manuals, guides and APIs without leaving your service portals, which reduces customer effort and support costs, provides a stellar self-service experience and improves NPS.
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FORMAT FLEXIBILITY: Integrate content from any source in a seamless and unified inline experience - including DITA, Swagger, Confluence, Robohelp, Drupal, Author-IT, Madcap Flare, Confluence, Paligo, IXIASOFT, Vasont, SDL and Oxygen.
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ENRICHED EXPERIENCES: Increase case deflection with a next-generation self-service experience by transforming documentation into dynamically evolving product answers. Ensure crucial content is easily findable right where your users are.
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PERSONALIZED RECOMMENDATIONS: Show each user the content most relevant to them as well as recommendations for information they’ll need next. Gather actionable insights with advanced analytics to easily identify content gaps and understand user behavior.
- Include a configuration to specify the parameters used for the bundle name and topic name for redirection
- Minor bug fixing
Service Portal - Core
Customer Service Management plugin