1
1.0.0
Yokohama Patch 1, Xanadu Patch 7
The Agentic AI - CMDB CI Mapping Assist application enables Configuration Managers/CMDB Admins to efficiently manage CI relationships. Using AI agents, the app automates the identification and creation of CMDB CI relationships, reducing manual effort while ensuring accuracy. It processes data to extract relationships, validate CI records, and suggests CMDB CI relationships. This approach enhances efficiency, consistency, and accuracy in CMDB management. The Configuration Managers/CMDB Admins can evaluate the suggested relationships and maintains complete control over their CI relationships using Agentic AI.
Business Challenge:
Manually mapping CI relationships is time-consuming, error-prone, and inefficient, making it difficult to maintain an accurate and scalable CMDB CI relationships.
- Automated CMDB CI Relationship Creation – AI agents analyze unstructured data to suggest accurate CMDB CI relationships.
- Autonomous Processing – AI Agents work autonomously but requests Configuration Manager/CMDB Admin's confirmation whenever critical decisions are needed.
- Data Processing – Converts analyzed data into CI relationships and stores them in a dedicated custom ServiceNow table.
- Approval Workflow – Provides Configuration Manager/CMDB Admin with direct access to suggested relationships, allowing them to evaluate suggested relationships.
- Improved CMDB Integrity and Efficiency - Ensures consistency, minimizes relationship errors, and enhances the overall efficiency of the CMDB CI relationships by leveraging Agentic AI.
- Automated CI Relationship Mapping – The application analyzes data to automatically identify and generate relationships between CIs, reducing manual effort.
- Multi-Agent Process – The app processes data using multiple agents, validates CI records, and generates relationships ensuring consistency with existing CMDB CI records.
- Approval and Control – Provides a seamless workflow for configuration managers/cmdb admins to evaluate suggested relationships, ensuring complete oversight and accuracy in CI relationships.
Configuration Management(CMDB) (com.snc.cmdb)
Now Assist AI Agents(sn_aia)