0
2.0.4
Yokohama
Task Mining provides an unparalleled window into the everyday processes that drive business outcomes, helping teams identify inefficiencies, enhance productivity, and make informed decisions. We are driven by the belief that continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency.
The business value delivered includes:
- Discover inefficiencies in their workflows.
- Improve decision-making through data-driven insights.
- Enhance compliance by ensuring that sensitive activities are properly masked and anonymized.
These key features enable Task Mining to deliver the business value:
- Users create Task Mining projects to analyze team activities, identify insights, and support business decisions.
- The Task Mining system provides a robust and secure approval process for data collection and use.
- The application communicates with the agent component on user workstations.
- Users define how they want to group tasks in projects and select how they want Task Mining to aggregate, normalize, and anonymize data.
- The Task Mining application transforms that data for analysis, and then generates insights using dashboards.
- The application replaces personally identifiable information with alias data to protect sensitive user information according to project requirements and to exclude certain application events from being captured.
Changed:
- Communication via Hermes - inbound and outbound communication with the SnowSk8s cluster via Hermes topics, which ensures that the data are distributed to the right Glide instance
- Redesigning dashboards - redesigning the main dashboard template tree maps
- Data Mining enhancement - mining data only from users, who's data requests were approved
- Internationalization update - adhering to ServiceNow translation standards in the workspace and also in the data model
- UX Improvements - Project management, Categorization, Dashboards, Menu structure adjustments, Data Requests
Required plugins: com.glide.hub.action_step.kafka, com.glide.hub.etl_consumer.kafka, com.glide.hub.flow_trigger.kafka
Dependencies: Visual Builder Treemap