0
9.1.1
Zurich, Yokohama, Xanadu, Washington DC
The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process through configurable forms and workflows, driven by the centralized self-service Employee Center. The solution helps identify, assess, and route requests to legal team members on behalf of the business, ensuring that all parties remain informed throughout the process.
- Configurable intake forms for different types of legal workflow requests.
- Automated routing is based on defined rules and SLAs.
- Legal Knowledge Base for employees looking for common legal help and policies, and for the legal department to ensure standard legal processes are being followed.
- Reports and dashboards to monitor and track legal demand and service delivery trends.
- Out-of-the-box taxonomy is included with the Employee Center.
- Integration with cloud document storage services like Box, OneDrive, Google Drive, and iManage to store and link legal request documents.
- Catalog Builder for the creation and deployment of simple legal intake forms and routing rules.
- New
- Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
- Changed
- None
- Fixed
- Users were unable to add a checklist on the intake form, and the "create new" button was not responding. This has been fixed.
- Addressed slow performance issues on workspace.
- Removed
- None
Legal Request Management is the core application of Legal Service Delivery.
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Workspace Core (com.workspace_core)
- Planned Task_v2 (com.snc.planned_task_v2)
Required apps:
- Employee Center - 33.0.3 (sn_ex_sp)
Optional applications:
- Employee Center 23.0.5 (com.snc.employee_center)
- Employee experience taxonomy 22.0.3 (com.snc.emp_content_taxonomy)
- Employee Center Pro 23.0.2 (com.snc.employee_center_pro)