0
8.11.1
Yokohama, Xanadu, Washington DC
The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process with configurable forms and workflows driven by the centralized self-service Employee Center. The solution helps identify, assess, and route requests to legal team members on behalf of the business, ensuring all parties are kept updated throughout.
- Configurable intake forms for different types of legal workflow requests
- Automated routing is based on defined rules and SLAs
- Legal Knowledge Base for employees looking for common legal help and policies, and for the legal department to ensure standard legal processes are being followed.
- Reports and dashboards to track legal demand and service delivery trends
- Out-of-the-box taxonomy is included with the Employee Center.
- Integration with cloud document storage services like Box, OneDrive, Google Drive, and iManage to store and link legal request documents
- Catalog Builder for the creation and deployment of simple legal intake forms and routing rules
- New
- None.
- Changed
- Improved icons for Legal Service Delivery applications for enhanced space utilization in the intake forms.
- Fixed
- For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.
- In Core UI, when a legal request is transferred to another practice area, activity stream has comments comments are duplicated.
- Customize the Legal Request form layout by removing Legal Request Variable Editor and save it. Open the form layout again, the request details and notes sections is also removed. This issue has been fixed
- Activity stream displayed irrelevant messages when an Non_disclosure agreement was submitted with a contract document. This has been fixed.
- Security issues
- Removed
- None
Legal Request Management is the core application of Legal Service Delivery.
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Workspace Core (com.workspace_core)
- Planned Task_v2 (com.snc.planned_task_v2)
Required apps:
- Employee Center - 33.0.3 (sn_ex_sp)
Optional applications:
- Employee Center 23.0.5 (com.snc.employee_center)
- Employee experience taxonomy 22.0.3 (com.snc.emp_content_taxonomy)
- Employee Center Pro 23.0.2 (com.snc.employee_center_pro)