The solution aims to provide a mobile application specifically designed for on-field technicians working in the operational technology (OT) sector. This application facilitates real-time incident management by allowing technicians to receive notifications as soon as incidents are created and assigned to them.
This solution is needed in the marketplace to enhance the efficiency and responsiveness of on-field technicians in the operational technology sector. Traditional systems often lack real-time capabilities and mobile accessibility, leading to delays in incident resolution and operational inefficiencies. By providing a mobile capability that allows technicians to receive instant notifications, add work notes, comment, resolve, and close incidents, and even create incidents using a barcode scanner, this solution significantly improves productivity and reduces downtime. The intended audience includes on-field technicians who require robust, real-time tools to manage incidents effectively while on the move, ensuring they can maintain and optimize operational technology systems efficiently.
Key Features:
- Mobile app launcher screen for OT Incidents management integrated with ServiceNow Agent Mobile application to track and manage OT Incidents assigned to a user.
- Notifications upon assignment of an OT Incident to a user.
- Ability to add comments, work notes, resolve and close an incident.
- Ability to create incidents by scanning a barcode.
- Ability to fetch incident resolution information by automatically passing incident context to AI Models trained with documents specific to user's use cases (this addon comes with the 'Tech-Assist' store app)
Initial Release
This application requires Operational Technology Incident Management plugin.