Vonage Premier Integration is a scoped ServiceNow application that deploys the Scripted REST API endpoints required for the Vonage Contact Center (VCC) Connector to discover and interact with your ServiceNow data. Once installed, VCC administrators can configure IVR flows to perform Get, Create, and Update operations on ServiceNow records — Incidents, Cases, Contacts, and Accounts — directly within the Interaction Plan Architect, without custom development.
Who should install this: ServiceNow Administrators using, or planning to use, Vonage Contact Center with the ServiceNow Connector feature.
- Permission-aware object discovery - the Resources API dynamically lists all ServiceNow objects accessible to the integration user based on their ACL roles, filtering out internal/system tables automatically.
- Field-level metadata discovery - the Metadata API returns field names, labels, data types, and validation rules for any given ServiceNow object, enabling point-and-click IVR configuration without custom scripting.
This is the initial release of the Vonage Premier Integration scoped application (x_vhr_vonage_vgis), introducing two Scripted REST API endpoints for ServiceNow object and metadata discovery.
ServiceNow Products: Any ServiceNow instance with access to System Web Services (Scripted REST APIs). No specific ITSM/ITOM/CSM product required solely for the Scripted APIs.
PluginsNone: no additional ServiceNow plugins are required for the Resources or Metadata endpoints.
Scoped Application: Vonage Premier Integration (x_vhr_vonage_vgis) must be installed on the customer's ServiceNow instance — this deploys both Scripted REST API endpoints automatically.
Integration User Role: x_vhr_vonage_vgis.user — mandatory for all calls to both the Resources and Metadata endpoints.
Authentication: OAuth 2.0 Application Registry entry configured in the customer's ServiceNow instance.