0
1.2.7
Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu Patch 1, Xanadu
AI–powered recommended responses are designed to reduce time spent writing responses and finding resolutions, thereby improving agent productivity by providing:
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- Migration of CRR Skill from Mixtral to Mistral Nemo 12b FT (SLM)
- Made changes to CRR that helps in end-to-end testing through Skill kit itself
- Prompt changes to fix the repeativitive responses from CRR and also to get the correct KB number.
- Uptook New Localization plugin versions
Plugins:
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
Apps:
- Generative AI Controller (sn_generative_ai)
- Chat summarization