0
1.4.1
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu Patch 1, Xanadu
AI–powered recommended responses are designed to reduce time spent writing responses and finding resolutions, thereby improving agent productivity by providing:
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- Uptake 3P models and prompt tuning
- AI Security directive (GlideRecord to GlideRecordSecure)
- Retriever to RAG enhancements in CRR pipeline
- Enhanced agent role regulations
- CRR Stage and prompt optimizations
- Uptake AI Security directive
- CRR relevancy metric
- Defect fixes
Plugins:
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
Apps:
- Generative AI Controller (sn_generative_ai)
- Chat summarization