0
1.2.0
Yokohama, Xanadu Patch 3, Xanadu Patch 1, Xanadu
AI–powered recommended responses are designed to reduce time spent writing responses and finding resolutions, thereby improving agent productivity by providing:
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- Customer will be able to specify portal, channels and agent roles in Now Assist Admin UI
- Customer can select part of the text, and work with Now Assist context menu to elaborate or shorten the selected text using Gen AI.
Plugins:
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
Apps:
- Generative AI Controller (sn_generative_ai)
- Chat summarization