0
1.6.0
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 3, Xanadu Patch 1, Xanadu
Generative AI
AI–powered recommended responses are designed to reduce time spent writing responses and finding resolutions, thereby improving agent productivity by providing:
- AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
- “Help me write” functionality whenever the agent needs help composing a message.
- Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
- NowLLM - Apriel Model changes
- Add NowLLM LTS as an Additional Provider to Support LTS
- CRR Completness Metric
- performance improvement fix
1. Performance enhancements through prompt changes
2. Restrict KB display in response based on end user access
3. Defect fixes
Plugins:
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
Apps:
- Generative AI Controller (sn_generative_ai)
- Chat summarization