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1.2.0
Zurich Patch 4
Now Assist for Retail Service Management (RSM) brings generative AI and agentic workflows to retail service management, helping teams resolve cases faster, streamline processes, and reduce manual effort. By leveraging AI-driven insights, case summarization, and intelligent automation, it enhances productivity for HQ teams, enabling smarter decisions and delivering exceptional customer experiences.
Key features of Store Inquiry AI agent:
- Understands store inquiries and identifies similar cases to provide quick context.
- Searches intelligently across knowledge base articles, past cases, and attached documents to surface relevant information.
- Shares clear, policy-compliant resolution steps to help HQ agents accelerate case handling.
- Prompts agents to accept, edit, or reject AI-suggested solutions, enabling faster decision-making and reducing manual effort.
Now Assist for Retail Service Management (RSM) highlights for the Zurich release
The Store Inquiry AI agent enables retail HQ teams by:
- Searching intelligently across knowledge base articles, past cases, and attached documents to provide clear, policy-compliant responses.
- Providing AI-generated resolution steps and prompting agents to accept, edit, or reject the suggestions to reduce manual effort and speed up decision-making.
- Learning continuously from resolved queries to offer more accurate and relevant suggestions over time.
The following plugins are installed with the Retail Core application:
- Retail Core
- Customer Service Management AI agent collection
- Now Assist for Platform
- RSM AI agent collection
Role required to install the application: Administrator (admin)