0
1.0.0
Australia Patch 1
Generative AI
Advanced agentic capabilities to support efficient resolution of purchase order exceptions.
Define PO Exception mitigation strategy: Now Assist helps buyers resolve purchase order exceptions faster by recommending alternative suppliers and updating the order plan to minimize delivery gaps.
Create PO Exceptions via mail: Automatically convert supplier emails that reference purchase order issues into PO Exception cases.
- Purchase Order Management - Prime is the highest-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. This offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their purchase order workflows.
- Purchase Order Management - Prime adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
- Built on the ServiceNow AI Platform, Purchase Order Management - Prime includes prebuilt AI agents that automate purchase order creation from emails and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
Required plugins
- Now Assist for Platform Prime(sn_ai_plat_prm)
- Now Assist for FSC Prime (sn_ai_fsc_prime)
- POM Foundation (sn_ai_pom_fdn)