Education Operations: Transforming Higher Education Service Management
In today’s fast-paced higher education environment, institutions face increasing pressure to streamline operations, enhance service delivery, and ensure compliance—all while managing constrained budgets and evolving regulatory requirements. Siloed systems and fragmented processes often lead to inefficiencies, bottlenecks, and unnecessary costs, making it challenging for universities to provide seamless support for students, faculty, and staff.
Education Operations is a purpose-built solution that extends the power of ServiceNow Customer Service Management, bringing together essential university functions into a single, enterprise-wide service management platform. By centralising and standardising processes across departments, Education Operations eliminates operational silos, enhances collaboration, and enables institutions to work smarter, not harder.
With a unified system in place, universities can reduce the complexity of managing multiple platforms, lower operational costs, and drive efficiency through automation and intelligent workflows. Staff can easily track and fulfil requests, share critical information across teams, and ensure compliance with institutional policies and regulatory requirements—all from one intuitive platform. This integrated approach transforms service management, allowing higher education institutions to deliver faster resolutions, improve user experiences, and foster a more connected, agile organisation.
Key Features & Benefits:
✅ Comprehensive Request Management
- Over 100 preconfigured request types tailored for higher education.
- Supports a wide range of university functions, including workplace management, purchasing, people management, and more.
- Reduces bottlenecks with automated workflows and self-service capabilities.
✅ Governance, Risk, and Compliance
- Streamlined management of regulatory compliance and institutional risk tracking.
- Centralised registers for conflicts of interest, gifts and hospitality, and designated responders (e.g., fire marshals, first aid officers).
- Ensures transparency and accountability with robust reporting and audit capabilities.
✅ Staff & Student Travel Tracking
- A dedicated module to monitor and manage travel activities, ensuring duty of care and policy compliance.
- Enhances security and risk mitigation for institutional travel.
By unifying these critical functions under Education Operations, universities can modernise service delivery, break down barriers between departments, and foster a culture of collaboration. With the power, security, and scalability of the ServiceNow platform, institutions gain the agility needed to meet the evolving demands of higher education—delivering better outcomes for students, staff, and the organisation as a whole.
Empower your institution with Education Operations—where efficiency meets innovation in higher education.
Case Management for Enterprise Service Managment
• Seporate case managment for Alumni, Brand Managment, Enviromrental Safety, Legal Services, People Managment, Physical Security, Public Relations, Purchasing, Regegulatory and Workplace Managment
Regulatory & Governance
• Risk Management at three levels, Intuition, Department and Functional
• Certified Facts Management keeps track of your key claims
Travel Management
• Track your staff and student travel
• Travel Risk Assessments
Workplace Management
• Track and Record lost and found items
• Manage your Asbestos Risks
• Manage your Responder register, keep track of fire wardens, first aiders
We’re excited to introduce the latest version of Education Operations, building on the foundation of our original release with enhanced features, improved performance, and a more seamless user experience.
What’s New?
- Expanded Capabilities – Enjoy a more intuitive and efficient experience with refinements that make everyday tasks smoother.
- Optimized Performance – We've fine-tuned the system for greater speed, stability, and responsiveness.
- Enhanced User Experience – A refreshed look and feel, designed with usability in mind.
- Under-the-Hood Improvements – Various refinements and updates to ensure reliability and efficiency.
This update represents a significant step forward, incorporating valuable feedback to bring you an even better experience. Stay tuned for more enhancements in future releases!
- Customer Service Module