0
2.0.18
Zurich Patch 4, Zurich Patch 1, Yokohama Patch 6
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximise the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Below are the AI features:
- Outcome status summarisation
- Consumption Report summary
- Code Fix AI Agent
- Outcome status summarisation engine generates a human-readable status summary for each Outcome. The summaries will be generated from structured data already available in the system.
- Consumption Report summary reads the structured data in the IMPACT Consumption Report and produces an insightful, human-readable summary.
- Code Fix AI Agent delivers custom code fixes via an AI Agentic assistant for faster resolution.
Consumption Report summary
- Produces an insightful, human-readable summary which highlights key business objectives with active and completed initiatives and accelerators.
- The summary flags any concerning trends in severity (P1/P2 dominance).
- It also reviews premium seat utilization and provides recommendations.
- Ability to provide Feedback for the summary
- Ability to refresh the summary
- Ability to Copy summary
Code Fix AI agent
- Eliminates technical debt backlog by deploying an embedded AI agent within the script editor that identifies issues in real-time and generates intelligent code fixes through Now Assist integration.
- Removes specialized expertise barriers by enabling developers to interact conversationally with the AI agent for code modifications and apply or reject suggested fixes with feedback mechanisms.
- Maintains development velocity by allowing immediate technical debt resolution within existing workflows without context switching or requiring specialized knowledge.
- Install latest Impact store app