0
21.0.5
Zurich, Yokohama Patch 6, Yokohama Patch 5, Yokohama Patch 4, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 8, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5, Washington DC Patch 3, Washington DC, Vancouver Patch 9, Vancouver
Organizations need to ensure continuity in serving customers, delivering products and services, and protecting their workforce in the face of adverse operational events by anticipating, preventing, recovering, and adapting to potential disruptions.
The ServiceNow® Operational Resilience Management application enables organizations to anticipate and plan for adverse operational events. Business unit heads can leverage this application to maintain oversight and speed recovery. The application provides a 360-degree view of risk, control, and business continuity planning across functions such as facilities, people, processes, and technology.
- Track critical services/products under high risks
- Track the compliance status around critical services
- Identify supporting technology assets, facilities, people, and suppliers
- Plan resiliency around different functions
- Track recovery from adverse events and improve your resiliency program based on learnings from the past events
- Optionally integrate with ServiceNow® GRC: Business Continuity Management or Vulnerability Response applications
- Leverage the enhanced capabilities of the Common Service Data Model for improved Operational Resilience.
- Perform Smart Assessments when evaluating the importance and impact tolerance of services and self-attesting their status.
- Use the enhanced DORA capabilities in the Operational Resilience Workspace.
- Track third-party risk assessments as red flags in Operational Resilience reports and overview pages of the business services, service offerings, and business processes.
The following GRC applications must be installed and active:
- Plugin - GRC: Assessment Designer (com.com.snc.risk_asmt)
- GRC: Profile (sn_grc)
- GRC: Common Workspace Elements (sn_grc_workspace)
- Data relationships Framework (sn_grc_rel_config)
-
GRC: Core Case Management (sn_grc_case_mgmt)
- Smart Assessment Impact Automation (sn_smart_imp_auto)
- Collaboration features for Smart Assessment (sn_smart_collab)
Permissions and roles:
- Role required to install the app: System Admin (admin)