0
20.0.1
Yokohama, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5, Washington DC Patch 3, Washington DC, Vancouver Patch 9, Vancouver
Ensure continuity in serving customers, delivering products and services, and protecting the workforce in the face of adverse operational events by anticipating, preventing, recovering, and adapting.
The ServiceNow® Operational Resilience Management application enables organizations to anticipate and plan for adverse operational events. Business unit heads can ensure rapid recovery. The application provides a 360-degree view of risk, control, and business continuity planning across functions such as facilities, people, processes, and technology.
- Track critical services/products under high risks
- Track the compliance status around critical services
- Identify supporting technology assets, facilities, people, and suppliers
- Plan resiliency around different functions
- Track recovery from adverse events and improve your resiliency program based on learnings from the past events
- Optionally integrate with ServiceNow® GRC: Business Continuity Management or Vulnerability Response applications
Changed:
- Improved performance for export pdf in operational vulnerability
Fixed:
- Localization gaps for homepage
- Duplicate UI actions on Business Services
- OpRes user access issue to impacted areas and issues related list on vulnerabilities
The following GRC applications must be installed and active:
- Document Templates (sn_doc)
- GRC: Assessment Designer (com.com.snc.risk_asmt)
- GRC: Profile (sn_grc)
- GRC: Common Workspace Elements (sn_grc_workspace)
- Data relationships Framework (sn_grc_rel_config)
Permissions and roles:
- Role required to install the app: System Admin (admin)