0
21.0.7
Zurich, Yokohama Patch 6, Yokohama Patch 5, Yokohama Patch 4, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 8, Xanadu Patch 4, Washington DC Patch 7
Organizations need to ensure continuity in serving customers, delivering products and services, and protecting their workforce in the face of adverse operational events by anticipating, preventing, recovering, and adapting to potential disruptions.
The ServiceNow® Operational Resilience Management application enables organizations to anticipate and plan for adverse operational events. Business unit heads can leverage this application to maintain oversight and speed recovery. The application provides a 360-degree view of risk, control, and business continuity planning across functions such as facilities, people, processes, and technology.
- Track critical services/products under high risks
- Track the compliance status around critical services
- Identify supporting technology assets, facilities, people, and suppliers
- Plan resiliency around different functions
- Track recovery from adverse events and improve your resiliency program based on learnings from the past events
- Optionally integrate with ServiceNow® GRC: Business Continuity Management or Vulnerability Response applications
Defect fixes :
- The issue doesn't show up in the related list, but it shows up in the dashboard report.
- We need to skip integration when the applies_to is empty for incident, outage, etc
- If multiple sn_oper_res_issue records are created for the same issue with 'N' other entities, we are passing the same record as part of the API call which seems incorrect. Hence we see the chain reaction.
The following GRC applications must be installed and active:
- Plugin - GRC: Assessment Designer (com.com.snc.risk_asmt)
- GRC: Profile (sn_grc)
- GRC: Common Workspace Elements (sn_grc_workspace)
- Data relationships Framework (sn_grc_rel_config)
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GRC: Core Case Management (sn_grc_case_mgmt)
- Smart Assessment Impact Automation (sn_smart_imp_auto)
- Collaboration features for Smart Assessment (sn_smart_collab)
Permissions and roles:
- Role required to install the app: System Admin (admin)