Cohesity ServiceNow Integration allows you to protect or recover VMs(vCenter and AWS), databases(Oracle and MSSQL) and Cohesity Views with policy-based automation for the centralized management of service requests, tickets, and approvals. Manage workflows including VM and databases protection, cloning VMs and Views and databases for test/dev, searching and restoring files and folders, unprotecting or changing level of protection for VMs, enabling on-demand VM and database backup, creating and protecting Cohesity Views from ServiceNow.
The Cohesity ServiceNow plugin offers the following features:
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Backup and recovery :
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Register: The users can register or unregister a Protection Source on the Cohesity Cluster. It could be the root node of a vCenter Server, a Physical Server, Database(MSSQL & Oracle), or AWS EC2 instances .
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Protect: The plug-in also provides end-to-end data protection for virtual server, physical server, oracle database, MS SQL database, AWS and View. Users can create and run protection jobs for these adaptors.
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Recover: The users can also recover/clone virtual machines, databases (Oracle/SQL), AWS EC2 instances, files and folders which have been protected.
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Inventory management : Users can view the configured cluster information and discover the available sources.
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Incident/Event management : The plug-in provides bidirectional alerts management from ServiceNow using Cohesity Webhooks. Users can configure ‘Cohesity Webhooks’ to forward any alerts raised on Cohesity to ServiceNow as an Incident with all relevant information. These incidents are managed and resolved in ServiceNow, which also resolves the alert on Cohesity.
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Supports multi-cluster environment : The plug-in supports multi-cluster management that would help users who have registered multiple clusters that protect multiple resources.
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CI Relationship : Users can view CI relationships between the resources populated in the CMDB table with their respective relationship type.
Latest Release -
v6.0.2
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Fixed proxy issues.
Previous Releases:
v6.0.1
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Xanadu and Yokohama version support.
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Fixed transform mapping issues.
v6.0.0
- Introduced Views Table with support for creating, updating, protecting, unprotecting, and deleting Cohesity Views.
- Added View Recovery Points Table to manage Cohesity Views recovery points.
- New License Usage Stats Table to track usage for license types: DataProtect, SmartFiles and Replica.
- Enabled Protection Job support for Cohesity Views environment.
- Application now supports MSP.
v5.3.1
- Removed limitation of configure cluster per MID server.
- Included additional header for Cohesity REST API call.
- Removed cluster version validation in webhook configuration.
v5.3.0
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Included last successful backup time for the MSSQL Database, Oracle Database, and Physical Volumes.
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Session Management is now supported for authentication.
v5.2.4
- Removed Content Management Plugin and its dependencies.
v5.2.3
- Updated the Proxy Server configuration setup.
- Updated the Proxy Server settings for Webhook URL.
v5.2.2
- Included Proxy Server in the Cluster configuration page. This will enable/disable the MID Server to communicate with Cohesity Cluster via proxy. Note: This is optional field.
- Set default timeout(max 10 min) for all http client calls.
- Enhanced Debug/Logging statements.
v5.2.1
- Fixed an issue reated to proxy server setup
v5.2.0
- Registering/Unregistering of AWS Protection sources
- Protection Job workflow for AWS source
- Restore workflow for AWS source
- Added Name field in the VM Recover Points table and the Database Recover Points table
- Fixed an issue related to orphaned relationships between parent and child records
- Fixed an issue reated to alert category and severity
v5.1.2
- Included last successful backup time for the virtual machines
- Collecting cluster’s FQDN and VIPs information
- Fixed an issue on showing alert category in event table
- Fixed an issue while creating protection job for physical server
v5.1.1
- Fixed an issue related to discovery of cluster resources
- Fixed an issue in sending webhook/incident management to the instance
v5.1
- Support Oracle and MSSQL databases workflows
v5.0
- Inventory Management
- Cluster Summary
- CI Relationships
- RBAC support for VMware environment
- Removed dependency of Event Management
v4.2
- Cohesity alert management through ServiceNow Event Management/Incident Management
v4.1:
- Option to schedule the recovery and clone workflow at a specific timeslot
- Optimization of the search files/folders results
- Displaying the file size while restoring the file/folder
- Resolving alerts through ServiceNow on a multi-node cluster environment
v4.0:
- Cohesity Alert Management through Webhook configuration
- Simplified cluster synchronization and discovery processes
- Service Catalog for workflow process
v3.0
- Multi-cluster support
- Registering/Unregistering of Protection sources
- Simplified Protection job creation process directly from ServiceNow which replaces the earlier process of creating it in the Cohesity cluster and then syncing the jobs
- Protection of Virtual Server and Physical Server (Block-based & File-based)
v2.0
- Update and modernized dashboard for the plugin with few bug fixes
v1.0
- First draft release
- Requires a Cohesity Cluster running software version 6.5.x or higher.
- Webhook/Incident management is not supported in Cohesity cluster version 6.5 and 6.5.1
- Requires a Windows/Linux MID Server to connect to the Cohesity Cluster.