3
1.5.1
Yokohama, Xanadu, Washington DC, Vancouver
The Nucleus Security application in conjunction with the Nucleus ServiceNow App connector enables customers to seamlessly integrate findings from their source systems into their ITSM workflows.
The application is integrated directly into the Nucleus Automation Engine so that customers can easily and quickly create ticketing rules with custom criteria that, when triggered, will create, update and resolve tickets in ServiceNow.
This integration was designed with heavily configured ServiceNow environments in mind which means that customers can map fields from Nucleus to any fields in ServiceNow, allowing for truly customised experiences according to the customer's needs.
- Allows for importing of findings from Nucleus into ServiceNow
- Allows for auto updating of tickets and ticket resolution
- Bi-directional commenting
- Mapping to custom fields in ServiceNow
- Group Nucleus Incident tickets by their data
- Ability to customised fields that show up in Nucleus
This release expands upon the capabilities of both the Nucleus Security application and its interaction with Servicenow:
- All task extended tables are now supported
- Ability to launch Catalog Items instead of traditional ticketing
- Group By feature enhancements for Single Ticketing
- Additional field mapping options reducing the need for Business rules
- minor bug fixes.
- ServiceNow ITSM