ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. This app is required for the Main Impact Store application.
This app includes foundational code needed for:
- User Management
- Instance to IDI connection
- Data Sync and Data Migration
The Impact Store App brings the Impact experience directly to your instances. Impact Store App is designed to support you at every step of your ServiceNow journey—helping you adopt new capabilities faster, maintain a healthy system, and get the most value from their ServiceNow investment.
What's Available Starting December 11th:
Once installed on your instance, you will have access to these powerful features:
- Platform Health Refresh – A new Scan Engine with Bravium’s Best Practice Engine features integrated enabling you to: Scan your instance against 400+ best practice checks to reduce technical debt, real-time prevention of technical debt, accelerate development with Code Fix AI Agent, and track progress through persona based analytics dashboards.
- Enhanced Guided Setup – Platform Health refresh setup steps integrated directly into Guided Setup for a smoother configuration experience.
- Learning Recommendations – Get personalized Now Learning course recommendations based on your specific goals and outcomes.
- Consumption Report Summary – AI-generated summaries of your consumption reports to help you understand your usage at a glance.
- Enhanced Homepage – An improved interface for easier navigation and better user experience.
- PAR Management – Editors can now force check in a locked PAR even if it was locked by another user, giving editors more control when needed.
- Capability Content for CapMap – AI generated descriptions and helpful resources for each capability will help you with their adoption.
- Capability SKU names – Transparent SKU to capability mapping helps you understand which applications you are entitled to.
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