Brightfin empowers ServiceNow users with comprehensive mobile management natively inside the platform. This solution integrates mobile assets, expenses, usage, and services into a single platform where all data and processes are securely stored and managed within the customer's ServiceNow instance.
• Technology Portal
Consolidate all aspects of mobility management into a single, comprehensive portal within ServiceNow. The technology portal offers a global overview of wireless expenses, usage, services, and assets.
• Global Carrier Integration
Aggregate inventories, usage data, and expense information from wireless carriers into ServiceNow, ensuring a consistent user experience across regions, languages, and carriers.
• Centralize UEM Data on ServiceNow
Brightfin seamlessly integrates mobile carriers and Unified Endpoint Management (UEM) solutions with ServiceNow, creating a unified system of record. This integration ensures accurate data, complete transparency, and standardized processes across the organization.
• Enhance User Experience Across the Organization
Brightfin standardizes the mobile management user experience, regardless of language, region, or telecom provider. The intuitive, consumerized self-service portal within ServiceNow enhances end-user productivity and satisfaction.
• Self-Service Portal
Provide end users with a seamless, consumerized experience through the ServiceNow self-service portal, enhancing productivity and satisfaction.
• Automated Invoice Processing and Cost Allocation
Automate the entire process of loading carrier invoices into ServiceNow, performing audits and reconciliations, and allocating costs accurately.
• Predictive Analytics, Budgeting, and Forecasting
Generate actionable analytics with the ability to drill down to individual users or devices. Utilize machine learning to produce precise forecasts and budgets automatically.
• Drive Cost Efficiency Through Automation
By leveraging ServiceNow’s business rules, workflows, and automated notifications, Brightfin eliminates manual tasks. Automated processes for roaming management, service changes, and invoice processing drive significant cost efficiencies and reduce operational overhead.
• Catalog and Request Management
Leverage ServiceNow’s request management capabilities to monitor, track, and fulfill mobile-related requests efficiently from service and asset catalogs.
• Mobile Incident Management
Empower service agents with access to all wireless-related information within ServiceNow, enabling rapid incident resolution within the same system.
• Mobile Asset Management
Achieve unparalleled accuracy in asset inventories by aggregating and reconciling data from EMM solutions and wireless carriers in real-time within ServiceNow.
• Mobile Expense Optimization
Monitor provider usage profiles to ensure that plan and pool capacities are optimally utilized. Quickly identify and eliminate unused plans or features with mass actions.
• BYOD Management
Manage stipends and allowances for employee-owned devices directly within ServiceNow, including comprehensive reporting for payroll and number porting.
Key Features
Payment Options with Stripe Credit Card Integration
Our enhanced Flexible Device Payment Options provide employees with the freedom to select devices that align with their preferences, contributing to the cost as per corporate policies. Companies retain full control over structuring contributions, allowing alignment with corporate budgetary and policy goals.
Key Benefits:
Multiple Payment Scenarios: Supports diverse contribution models, including flexible thresholds for employee contributions.
Seamless Integration: Fully integrated with Stripe, ensuring smooth transactions in various workflows for device ordering.
Admin Override Functionality: Administrators can make case-by-case exceptions without altering global settings, accommodating unique scenarios.
Configurable Additional Fees: Companies can set extra charges, such as transaction or logistics fees, on top of user payments, enhancing cost management.
Cancellation and Refund Features: Streamlined processes reduce complexity in managing order changes, expediting resolution and enhancing user experience.
Charging Types: Flexible billing options allow charges to be applied immediately or authorized initially, then processed based on order fulfillment.
Integration supports device ordering through the following requests: Order New Device & Number Order New Device Upgrade Port-in Change Service Provider
New Features for Logistics
Pricing Options for Stockroom Devices and Accessories
This update allows companies to configure pricing options for devices and accessories in the stockroom catalog, giving more control over procurement costs and better aligning with budget goals.
Order Devices with "Port-in" Requests
The "Port-in" feature enables seamless integration of existing phone numbers with new devices from the stockroom, reducing extra steps and improving workflow efficiency. This feature streamlines logistics, allowing easy port-in and order processes for employee devices.
Improvements
Logistics - Shipping Label as a PDF
Users now receive shipping labels as PDF attachments in email notifications when they need to return devices. This simplifies the return process, making it easier and more efficient.
Logistics - Detailed Notifications for Logistic Managers
Logistics managers receive detailed notifications at critical stages of shipping, such as order details, provider action types, and phone numbers. These notifications help managers stay well-informed, ensuring quick and accurate processing of requests.
IMEI2 Support for Mobile Devices
With the addition of IMEI2 in our Mobile Device Inventory, businesses can retrieve and manage dual-SIM device data from carrier uploads and UEM systems. Deduplication functionality ensures accuracy by merging duplicate records, improving data integrity.
brightfin Foundation application has to be installed prior this application.