PerformanceGuard’s Incident Management Connector for ServiceNow helps you increase your first-call-resolution rate by providing the ServiceNow user with vital information about the faulty device without the need to use external tools to gather this information.

You get 1-click access to vital information about configuration items such as servers and PC’s, such as basic device information. In addition, the PerformanceGuard events related to degraded performance or security issues will show in an extra tab on the incident.

PerformanceGuard is the tool for Cognitive Operations:

Monitor end-user performance experience with an ultralow footprint on both device and network
Adaptive Baselining is our AI Platform that provides real-time machine learned evaluation of performance
Intuitive presentation of performance level
Simple configuration in ServiceNow after installation of the application