KMS Lighthouse for ServiceNow – Instant Knowledge, Seamless Support
KMS Lighthouse brings instant, accurate answers right into your ServiceNow workspace. No more switching between systems - get the information you need, exactly when and where you need it.
SEARCH LESS, SOLVE MORE
Find answers and share knowledge directly in your ServiceNow workflows. Whether you're handling incidents, service requests, or customer support cases, KMS Lighthouse ensures your agents always have the right information on hand across all channels.
SMARTER KNOWLEDGE, FASTER SUPPORT
· Integrated Search - Quickly find relevant knowledge articles and answers inside ServiceNow.
· Proactive Search - Automatically see suggested knowledge articles based on pre-selected fields.
· Real-Time Updates - Always access the latest, verified information.
· Consistent Knowledge - Ensure every agent delivers accurate and reliable responses.
3 REASONS TO ADD KMS LIGHTHOUSE TO SERVICENOW
Reduce handling time with instant access to the right answers. Improve service quality by ensuring accurate, up-to-date knowledge across all channels. Keep teams focused—no more switching between tools.
GET STARTED IN MINUTES
Setting up KMS Lighthouse for ServiceNow is quick and easy. Follow these simple steps to integrate powerful knowledge management into your workflow:
Install the App – Download and install KMS Lighthouse directly from the ServiceNow Store into your instance.
Configure Access – Navigate to KMS Lighthouse Configurations > Properties and enter your secret key and server endpoint. Ensure the Sidebar IDs are set to: "viewport_gph, contextual_sidebar".
Enable in Workspaces – Go to KMS Lighthouse Configurations > Install KMS Lighthouse, select the relevant Workspace, and choose the pages where you want the app to appear.
Start Using KMS Lighthouse – That’s it! The integration is now live, giving agents instant access to the right knowledge at the right time.
ABOUT KMS LIGHTHOUSE
KMS Lighthouse is the leading enterprise knowledge management platform that connects internal and external users with the information they need—when and where they need it. Whether for customer service, IT support, or internal operations, we help businesses work smarter by making knowledge effortless to access and share.
Requires an active KMS Lighthouse subscription.
The KMS Lighthouse integration enables organizations to maintain a single-source-of-truth and leverage content directly inside ServiceNow including the following key feaures:
- Instant Knowledge Access – View structured, up-to-date knowledge articles.
- Guided Steps for Every Scenario – Walk through complex processes with interactive step-by-step scenarios and decision trees.
- Proactive Search – Receive suggestions instantly of relevant knowledge that auto-populates based on the current case.
- GetAnswer – Search less, solve more. Receive instant answers when you need them.
- Related Articles – Quickly find additional related knowledge articles.
The KMS Lighthouse ServiceNow Integration requires a KMS Lighthouse deployment.
Service Operations Workspace