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5.4.4
Yokohama, Xanadu, Washington DC, Vancouver Patch 5, Vancouver, Utah Patch 10
ServiceNow Listening Posts help you capture employee feedback across various touch points, gain insights, and take action to quickly improve the employee service experience.
Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee feedback.
-Visualize pulse survey metrics to understand the overall employee experience.
-Gain insights based on country, department, and other parameters.
-View average scores, trends, response rates, and a summary of responses for surveys under specific themes.
-Identify problem areas by drilling down to survey with low scores.
- Create quick pulse surveys and group multiple surveys across a broader theme.
- Deliver pulse surveys through the app, campaigns, or lifecycle events. Trigger pulse surveys at the end of To-Dos (HR tasks) on Employee Center.
- Gather voluntary feedback from employees on Employee Center. Employees can share feedback and suggestions, and view a voluntary feedback report to synthesize findings from the feedback collected.
- Empower admins and employees with anonymity settings for pulse surveys to decide whether or not to share personal info with a survey response.
- Gain insights from visualizations in the Pulse dashboard. Review pulse survey scores and drill down across different employee attributes, such as location and department.
- Share insights and reports easily with executive stakeholders.
Updated compatibility to Yokohama only.
- Listening Posts requires customers to have HR Service Delivery Enterprise.
- Required plugins and products:global
com.sn_hr_core
com.sn_hr_lifecycle_events
com.sn_hr_service_portal
com.sn_content_delivery
com.sn_content_automation