Glean is the Work AI Platform connected to all your data, enabling everyone to find knowledge, generate content, and automate work with AI. Glean in ServiceNow brings the power of your company’s knowledge to you within ServiceNow.
Glean connects to and understands all your company's knowledge to bring you the answers you need while working in ServiceNow. With Glean in ServiceNow, you can:
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Resolve tickets sooner. Quickly diagnose issues and respond to every customer faster with suggested next steps for each ticket.
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Accurately resolve complex issues. Assist teams to identify problems, debug issues, find information, and quickly find internal experts.
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Onboard new staff faster. Give new hires access to full company knowledge and an AI assistant to answer their questions.
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Automate common workflows. Admins can customize which AI agents to make available so users can execute common workflows without leaving ServiceNow.
- Send quick personalized responses. Create meaningful connections and meet customer needs by having a complete understanding of historical interactions and past issues.
Initial Release
Glean in ServiceNow is embeddable in the following workspaces:
- Service Operations Workspace
- CSM Configurable Workspace
- HR Case Management Workspace
It will be available on the following objects:
- incident
- sn_customerservice_case
- sn_hr_core_case
Any workspace built off of the Next Experience UI framework should be supported.