As the number of complexity of corporate mobile management, security and logistics systems grow, and device usage becomes more complex and mission-critical, manual processes are quickly becoming roadblocks to success.
That's where hyperautomation from Zero Touch Mobility comes in.
Zero Touch Mobility for ServiceNow provides automation for the entire lifecycle of corporate mobile devices. Remove silos and fully manage your mobile fleet utilizing your ServiceNow instance as the central control tower. Automate your deployment and support workflows to create a touch-free experience for your administrators without impacting your end user experience. Simplify your forward and reverse logistics processes, remove wasteful inefficiencies, and eliminate swivel chairing. Provision both COBO/COPE and BYOD mobile devices from anywhere in minutes. Make mobility management effortless.
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Device Management
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Inventory synchronization and management from 3rd party systems: Knox Mobile Enrollment, Knox Manage, MS Intune, MaaS 360, Workspace One, Google Zero Touch, SOTI, Jamf Pro, iOS enrollment via EMM (KM, Intune, Jamf Pro)
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Provide standard workflows: Order new device, exchange device, upgrade device, reassign device, report lost/stolen device, enroll corporate device, enroll BYOD device, unenroll device, unlock device, return device, mass action for mobility manager
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Logistics
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Support of API commands to 3rd party logistics systems: FedEx, UPS, and USPS
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New Provider Types Added
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Buy-back : Reconext
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Product catalog import, get product quote, order details, order receipt, order shipping label, create shipment, track by tracking number
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Buy-back framework
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Disposal orders and tasks with corresponding flows configured for application use.
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‘Buy-Back Orders’ section added to the Manager Workspace, which allows a mobility manager to send devices for disposal with selected buy-back provider.
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Location service
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End user is able to retrieve a device location on the employee center (My Devices).
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Device location is shown as a pin on Google Maps (if Google Maps license key added) or as a link to https://www.google.com/maps with the pin placed. Last seen date and time reflected with the location.
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Knowledge Base
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‘Knowledge’ section added to the Employee Center.
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Knowledge base created for end users, mobility managers and mobility admins
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Feature Improvement
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Extended Providers List
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Integration with Reconext
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Product catalog import
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Get product quote, order details, order receipt, order shipping label
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Create shipment
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Track by tracking number
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SOTI
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Full integration: Devices, users, groups import, device details, heartbeat, device lock, unenroll, wipe data, location
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v24.11.00
EMM Connector Integrations
- Ivanti (Android), WorkspaceOne for ABM (Apple Business Manager)
Carrier Integrations
- MACD Connectors added for AT&T
MSP Integrations
- MACD Connectors added for Tangoe
Newly supported workflow: Shared Device, Loaner Device, Repair Device Request, BYOD
- Ordering, managing of shared/loaner devices and requesting of broken device repair
- Catalog item "BYOD Device Instruction Guide" is added for the purpose of helping end-users to enroll personal device
- BYOD enrollment instruction guide will be shared with an email notification
- Lost/Stoelen reports for BYOD (Screen lock)
- Unenrollment for BYOD (Wiping out work profile)
Newly supported chatbot via integration: MS Teams, Slack, Virtual Agent
- Chatbot triggered ZTM workflows are available via supported chatbots
Multi-language support
- English, Canadian French
Manager Workspace UX/UI enhancement
- Minimized unnecessary info. and tasks
Mass Action for Managers
- Enabled mass action of device management workflow
v24.08.00
Enhancement of EMM Connectors
- JAMF Pro Connector
- ABM (via Jamf Pro)
- ABM (via Intune)
Enhancement of feature Lost/Stolen Device
- iOS Lost Mode
- iOS Locate Device
- iOS & Android Ring Device
Enhancement to support logistics
- USPS
Enhancement to Admin Experience
- Knowledge base document for technical support
- ZTM Approval templates
v24.06.00
- Added buy-back framework and connector for Reconext.
- Implemented location feature
- Added connector for SOTI
v1.3
- Added logistics and mobile carrier provider information
- Added routing logic configuration
v1.2
- Added new connectors for MaaS360 and MS Intune
- Implemented domain separation support
- Switched from custom import mechanism to import sets
v1.1
- Import sequence from different sources has been changed to enhance performance of the enrollment/unenrollment flows and subflows.
- Error handler flow was added to all HTTP requests
v1.0
- Connectors for Knox Mobile Enrollment, Knox Manage, WorkspaceOne
- Mobility Portal for end users and mobility managers
- End-user and mobility manager dashboards
- CMDB CI Class Models
- Configuration Management (CMDB)
- Hardware Asset Management for ZTM (included with ZTM license)
- Asset Management Common
- Service Management Basics(ITSM)
- Service Portal User Criteria Support