Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.
With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships.
Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise.
PC Suggestion:
Partner Relationship Management (PRM) provides a unified solution for managing the partner lifecycle across sales, delivery, marketing, and operations. It gives organizations real-time visibility into partners and supports personalized engagement based on partner programs and segments.
With PRM, organizations can monitor partner performance in real time, tailor engagement based on partner programs and segments, and manage partner relationships more consistently across teams.
Partners can use a simplified portal to access enablement resources, insights, and transaction workflows in one place.
Partner Data Model: Centralized representation of partner companies, programs, and partnerships, designed to support partner roles and hierarchies.
Partner Portal & Self-Service: A dedicated portal where partners can access key resources, catalog items, submit service requests, and manage their profiles.
Partner Case Management: End-to-end workflow for partners to create, track, and resolve service-related cases efficiently.
Enterprise & Partner Role Management: Granular role-based access controls for both enterprise users and partner personnel, ensuring secure and relevant access to data and tasks.
New Features
- Added Partner Criteria Related List on Channel Partner Form for case and workspace views
Fixes
- Partner Manager / Relationship Manager unable to register members of child channel partners
New Features
- Added the Partner Criteria related list to the Channel Partner form for case and workspace views.
Fixes
- Fixed an issue where Partner Managers and Relationship Managers were unable to register members of child channel partners.
Requires ServiceNow Yokohoma or a later family release.