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Modernize order management for an enhanced customer experience. Through this joint offering, ServiceNow and Thirdera simplify and accelerate the entire order fulfillment process—consolidating operations into a single platform that can be tailored to any industry. With Clarity, organizations will automate and streamline the intake, validation, and enrichment of their orders and services. By eliminating lengthy, complex, and manual order fulfillment, organizations can unlock enterprise potential at scale while elevating user experience.
Results/Outcomes:
- Elevate the user experience. Delight customers with a simplified interface that enables effortless engagement and rapidly resolves their requests.
- Accelerate time to revenue. Digitalize business processes to decrease costly training, simplify complicated operations, and accelerate time to value.
- Advance operational efficiency. Consolidate service and product delivery on one platform to standardize, automate, and scale internal processes across departments.
Functional features:
- Seamless integration between order management, configuration, and hardware
- One unified data model
- Automated order placement with original equipment manufacturer (OEM) vendors
Technical features:
- Utilization of Service Bridge
- State-of-the-art, full-lifecycle order management automation
- Scalable service and product model
- Integration with financial management system