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2.6.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
Gain insight, analyze trends, and drill down into the details of legal operations from the Legal Executive Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery license.
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Provides insights into legal operations, allowing you to plan your resources, assess the effectiveness of legal services automation, and make decisions aligned with organizational objectives and business outcomes.
- Key metrics for General Counsel:
- Insights into total requests and matters for the current year, with breakdown by geography, practice area, and requesting department.
- Backlog of open requests and matters with aging.
- Average time to resolve different types of requests and matters.
- Key metrics specific to Practice Areas:
- Contracts: Open backlog by deal size and aging, average time to close contract requests.
- Privacy and Compliance: SLA compliance, average time to close different request types.
- Digital Forensics: breakdown of requested activities; backlog of requested activities with aging, average time to close by activities.
- New
- None
- Changed
- None
- Fixed
- In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been fixed.
- Removed
- None
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Performance Analytics (com.snc.pa)
Required apps:
- Legal Request Management (sn_lg_ops)
Optional Plugins
- Performance Analytics - Premium (com.snc.pa.premium)
Optional applications:
- Legal Matter Management (sn_lg_ops_matter)
- Legal Simple Contracts (sn_lg_contracts)
- Legal Digital Forensics (sn_lg_forensics)
- Legal Investigations (sn_lg_investigate)
- Servicenow Legal Contracts (sn_lg_cnt)