3
1.0.0
Yokohama, Xanadu
KAISY,(Knowledge Artificial Intelligence System), represents a pioneering solution that is fundamentally transforming the way we handle knowledge bases (KB). Through the utilization of state-of-the-art automation technology, KAISY offers users rapid and efficient access to the information they require, thereby redefining the support process for businesses. By leveraging advanced automation, KAISY ensures that users can swiftly locate the information they seek, thereby enhancing the overall support experience. Moreover, KAISY operates in tandem with KB management teams, keeping them informed and engaged throughout every stage of the process. This integration ensures that KB management teams remain in the loop, allowing for seamless coordination and optimization of the knowledge management process. Ultimately, KAISY represents a cutting-edge solution that not only streamlines access to information but also enhances collaboration and efficiency within enterprises.
Automated Feedback Analysis:
- AI enabled identification for sentiment analysis with respect to both automatically system generated and user feedback which helps in addressing the content gaps within a article with respect to removing redundant information, having up to date technical informatio, content formatting and add more clarity by taking into consideration on all the end user quesries, reducing the overall manual efforts with KB management.
Real-time Insights:
- Reports and dashboards for analyzing all the metrics on the KB feedback and overall article engagment. Conversational insights based on real-time user interactions with issues and inquiry and how frequently Knowledge gaps are being identified.
Consistency:
- AI ensures consistency in article updates across various versions, topics and domains, maintaining a standardized and cohesive knowledge base tailored to meet organization needs
Efficiency:
- AI accelerated remediation steps generated in the form of KB articles based on the recently closed incidents with detailed resolution steps hence helping in future deflection with similar issue. LLM models for content correction and new content generation contributes to efficient knowledge management with little no delays.
Workspace view:
- Experience user-friendly interface with the workspace view, reducing cognitive load and increasing user efficiency.
Real-time updates:
- Keeps knowledge managers or authors informed with timely notifications to ensure they are always in loop.
Initial Release
- Glide Virtual agent
- Knowledge Management Advanced
- AI Search