With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. Here are some of the key features:

Landing page - Get started with the landing page that is tailored for your Service Desk agents and Level 2/3 analysts. The landing page provides an overview of outages, service announcements, and assignments to efficiently prioritize the work. The agents can view and manage their performance and learning tasks assigned by their manager.
Incident Management - Manage your incidents effectively with contextual information and targeted actions.
Incident Investigation - Streamline investigations and accelerate incident resolution with the metrics data collected from Agent Client Collector (ACC) and Microsoft Endpoint Configuration Manager.
Tailored recommendations - Use information from similar incidents and knowledge articles to accelerate incident resolution.
Experts on-call: Reach out to experts on-call on high-priority tasks and track on-call escalations in real-time.
Collaborate on incidents - Collaborate with the requester and peers right from the task using MS Team chat.
Request Management - Create requests arising out of incidents and interactions. Manage the entire lifecycle of these and other requests.
Walk-up Experience - Enable agents and administrators to review and manage Walk-up interactions, appointments, stockrooms, and kiosks at the Walk-up service location.
Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
Problem Management: Problem coordinators can manage problems and problem tasks through their lifecycle.
Major Incident Management: Manage the entire major incident lifecycle in Service Operations Workspace
Password Reset: Enable agents to reset users' passwords and also unlock their accounts.