0
1.0.1
Zurich, Yokohama Patch 5, Yokohama, Xanadu Patch 5
ServiceNow's Operational Technology Health product is a comprehensive solution designed to enhance the performance, availability, and reliability of Industrial assets and processes. It provides real-time monitoring and analysis of the Industrial environment, enabling proactive insights and alerts that help prevent equipment downtime and production disruptions.
Key features include event management, which aggregates data from various monitoring tools to identify and prioritize incidents, and production impact analysis using unified maps.
By leveraging automation and AI-driven capabilities of OT Service Management, it streamlines incident management processes, reduces mean time to resolution (MTTR), and ensures that critical business processes remain operational and efficient, ultimately driving better asset performance and improved productivity.
- Ability to correlate and mark alerts on OT devices.
- Ability to showcase the alerts on the equipment model entities.
- Ability to automatically create OT incidents for critical and major alerts for action, when OT Incident Management is available.
- New
- OT Health Dashboard - On the OT Health Dashboard in the Industrial Workspace, you can review and track the health of your sites. You can track the key KPIs as the required metrics to help improve your overall operational posture.
- Ability to set the assignment group for alerts based on the assignment group of a line (equipment model entity) or a site
- You can assign the alerts against OT devices to the factory personnel responsible for the line or site
- Introduced a system property to help you define the mechanism of the OT Alert 'assignment group'
- Default is to use the assignment group of the equipment model entity
- If the above is not available, then use the assignment group at the site level
- If the above is not available, then use the default assignment group set for all alerts via Event Management
- Operational Technology Manager
- Industrial Process Manager
- Event Management Core
- CMDB CI Class models
- ISA Equipment model
- (Optional) Operational Technology Incident Management