0
3.0.2
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu
Now Assist for TMT enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences.
- Skills for Customer Service Problem Management: Automated summaries of customer service problems, test results, and resolution notes help everyone involved in the resolution process to quickly understand issues and resolve service problems faster, leading to an overall better customer experience.
Now Assist for TMT skills for the Customer Service Problem Case application:
- Service Problem summarization: Automatically generate concise and accurate summaries of customer service problem cases to quickly understand details without going through extensive documentation research. This results in faster response times and better informed decisions.
- Resolution Notes Generation: Simplify the process of documenting steps performed to resolve customer issues. This not only aids in maintaining comprehensive records but also ensures consistency and clarity in communicating solutions to customers.
- Test Summarization: Enhance first and second line support teams by helping summarize Service Test API responses (TM Forum compliant TMF653) and determining pass/fail results. This accelerates the diagnostics process, reducing mean time to repair while delivering the most effective resolution path for your customers.
Use TMT AI Agent collections to run Test and Repair telecom service issues
Service Problem Manager which will suggest relevant knowledge articles and check for the customer inventory to be active.
Payment Status checker which will check outstanding payments.
Preliminary Diagnostics to ask questions from the documents and recommend similar cases.
On-demand Service Tester to show the tests based on the inventory specification if the recommended tests are shown
Service Repairer to create repair tasks based on the test outcome.
NA
Requires the Now Assist for Platform (sn_genai_platform) plugin.