0
1.0.2
Australia, Zurich, Yokohama
Standalone Application
Provide a secure, guided playbook experience on the ServiceNow Business Portal that enables B2B customers to create invoice‑related cases. The app supports streamlined invoice case creation through self‑service, helping customers submit and manage invoice issues efficiently while reducing manual effort.
- Create invoice cases using a guided, step‑by‑step playbook experience
- Access invoice case creation through direct Business Portal navigation
- Edit invoice quantities, shipping locations, and dates based on dispute scope
- Minimize data entry with prefilled invoice information
- View and track invoice cases after submission
Initial Release:
- Enable customers to create invoice cases through a guided, playbook‑driven experience on the ServiceNow Business Portal.
- Support invoice dispute creation for quantity, shipping location, and start date discrepancies at the invoice or invoice‑line level depending on the request scope.
- Streamline invoice case submission with prefilled invoice data to reduce manual entry.
- Allow customers to view invoice cases after submission to track progress and updates.
Required plugins and products:
- Invoice case self service (com.sn_invoice_case_ss)
- Playbook for Customer Service Management (com.sn_csm_playbook)