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4.0.0
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insights relative to the industry averages of your peers and to the industry top performers.
- Ability to show KPIs in either list or card view.
- Downloadable reports of KPI list in PDF format.
- Ability to filter data by type of industry, number of users, MSPs, or geographic region (the filter is retained when switching between KPI view and trend view).
- Color-coded KPI comparison (the favorable comparison results for your instance will be indicated with a thumbs-up, while thumbs-down favors global data)
- Ability to view six months of historical KPI data.
- Ability to display time values in hours or days (using the sn_bm_client.dashboard_display_unit system property).
- New KPI added to Productivity moments is being benchmarked. This new KPI is an primary indicator that shows how many knowledge base articles are created using Now Assist in a given period.
- Benchmarked KPI: Knowledge Articles created using Now Assist per user
- Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers.
- Required plugins and products
- Success Dashboard Core
- Performance Analytics (standard capability)