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4.1.0
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insights relative to the industry averages of your peers and to the industry top performers.
- Ability to show KPIs in either list or card view.
- Downloadable reports of KPI list in PDF format.
- Ability to filter data by type of industry, number of users, MSPs, or geographic region (the filter is retained when switching between KPI view and trend view).
- Color-coded KPI comparison (the favorable comparison results for your instance will be indicated with a thumbs-up, while thumbs-down favors global data)
- Ability to view six months of historical KPI data.
- Ability to display time values in hours or days (using the sn_bm_client.dashboard_display_unit system property).
- New
- Newly added Success Dashboard KPIs are benchmarked. Use benchmarking to compare your performance around the three newly added KPIs:
- Self-solved using DEX Self-service %
- Ticket submission using Proactive Engagement %
- Ticket submission using DEX Self-service %
- Newly added Success Dashboard KPIs are benchmarked. Use benchmarking to compare your performance around the three newly added KPIs:
- Required plugins and products
- Success Dashboard Core
- Performance Analytics (standard capability)