17
14.0.0
Australia, Zurich, Yokohama
Integration
NinjaOne's bidirectional integration with ServiceNow streamlines IT operations, ensuring that Managed Service Providers and IT teams have up-to-date information to quickly identify and respond to users and incidents.
With NinjaOne, ServiceNow Devices are automatically synchronized and created, and ServiceNow Incidents are generated as NinjaOne alerts arise. These incidents are continuously updated as conditions change, providing real-time accuracy and ensuring devices remain continually healthy, which enhances overall IT infrastructure stability.
This seamless integration between the NinjaOne and ServiceNow platforms enhances and simplifies IT management, reducing business disruptions and increasing user satisfaction.
- Synchronize NinjaOne devices seamlessly into the ServiceNow CMDB.
- Automatically log incidents in ServiceNow based on NinjaOne alerts.
- Access detailed device insights within ServiceNow, including device URL, remote connection URL, last login name, OS details, private IP address, product key, and custom fields for enhanced visibility.
- Quickly launch remote sessions with NinjaOne Remote directly from ServiceNow.
- NinjaOne's ServiceNow integration now reports patch status for Configuration Items (CIs) through a custom table, giving ServiceNow technicians a more complete view of IT operations so that they can stay in ServiceNow instead of switching between platforms.
- NinjaOne's ServiceNow integration now further supports ServiceNow's new Australia release capabilities, simplifying future NinjaOne app upgrades for partners.
- NinjaOne's ServiceNow integration now supports NinjaOne's Japan region, so customers on this newer NinjaOne region can connect ServiceNow to NinjaOne.
- NinjaOne's ServiceNow integration now writes IP address data from the cmdb_ci_ip_address table through cmdb_ci_netgear into cmdb_ci_computer, helping ServiceNow administrators using the Common Service Data Model (CSDM) keep their Configuration Management Database (CMDB) complete and healthy.
- Supported ServiceNow release version.
- Have a working internet connection.
- Use Servicenow supported web browser.
- Install/Configure the ITSM Plugin In ServiceNow
- Must download and Install the NinjaOne Integration application from the Servicenow Store.
- Have an active and configured/supported NinjaOne Instance.
- Create a User in ServiceNow and assign roles needed for integration functions.
- Configure or understand the outcome of “IRE” engine configuration.
- User must create an Incident template to populate Incident details when a new incident is created.