0
4.0.0
Vancouver Patch 3
For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM & ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, and service level objectives.
- An admin center guided setup for the central setup/governance of the SRM experience and teams.
- Team based access controls and filters to ensure teams can self service and setup SRM without admins.
- Service registration to define new CMDB services, or import existing CMDB services into the SRM experience.
- Service level objective, indicator, and error budget management for services.
- Service reliability overview data and graphs on services.
- Simplified monitoring integrations for alert ingestion
- Team based SRM my work alert, incident, change lists, and homepage
- Introduced first cGTM version of application
- Required plugins and products: ITSM Professional & ITOM Operator Professional
- Dependencies:
- Service Reliability Management (Global dependencies)
- Service Operations Workspace Service Reliability Management (SRM) Commons
- Service Operations Workspace Core
- Alert Rules Management
- Event Management Connectors
- Event Management Core
- Service Operations Workspace Alert Mngmt
- Service Operations Workspace Service Dashboard
- Service Operations Workspace UI Components
- Service Operations Workspace Integrations launchpad
- Service Operations Workspace Integrations launchpad UI