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4.0.2
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
The content lookup portal gives users visibility into the IT Assets related data stored in the IT Asset Management Content Service via an intuitive user interface.
Easily search for any hardware content and access information like lifecycle dates, various versions, and part numbers.
The search function is powered by the ServiceNow AI Platform's AI search technology, which returns results quickly and has features such as autocorrect, recent search terms, most frequent search terms, and much more.
- AI powered search in the ITAM content library
- Access to information like lifecycle dates, various versions and part numbers
In this release:
- New content dashboard is introduced with visibility features to quickly assess the coverage of critical data-points within the Content Library. It provides insights into the availability and growth of data elements across Content Library releases, enabling better expectation management and more informed decision-making.
- Users can view aggregated counts of key data-points, including Software (Publishers, Products, Versions, Lifecycle Records, PPN) and Hardware (Manufacturers, Products, Models, Lifecycle Records).
- Bar chart widgets display software data point counts across content versions, with clickable charts that open a new tab showing pre-filtered detailed views for the selected content version.
- AI Search results appear in a dynamic tab with card-based display, featuring separate sub-tabs for software (Publishers, Products, DMAPs, Lifecycles, PPN) and hardware (Manufacturers, Products, Models, Lifecycles) data points, showing filtered counts and relevant fields per category, with a back button to return to the landing page.
- Required plugins and products:
- Software Asset Management Professional
- Software Asset Workspace plugin (the new user interface is required to access this app)
- AI search
- Hardware Asset Management Store app(5.0.0)
- Dependencies
- Software Asset Management Professional
- AI search
- Properties that need to be created or set to activate the content pack
- N/A
- Affected business rules
- N/A
- Affected script includes
- N/A
- .jar files that need to get uploaded, if applicable
- N/A