Product Capability Core introduces Product Capabilities tied to Product Models inside the ServiceNow platform.
This helps organizations to clearly define functions or outcomes a product is designed to deliver. By representing what a product can do, it enables the organization to articulate value for users or customers and is typically used to guide development, measure adoption, and align with business outcomes.
Use Case 1: Fine-Grained Capabilities within a Product
Description: Enables direct association of detailed capabilities with a specific product, while also allowing secondary capabilities to be linked under a primary capability associated with that product.
Use Case 2: Capabilities Spanning Multiple
Products Description: Supports capabilities that are shared across multiple products, along with secondary capabilities that can belong to various primary capabilities, demonstrating the m:n relationship.
Data Model to support the above use cases:
- Product Capability
- Capability Relationship Map
- Product Capability Map
- Product Capability Usage
- Product Usage
First release.
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