TOM AI Digital Twin | Incident Classification Monitor for ServiceNow Incident Management is an application that enables organizations to continuously monitor low-severity incidents to detect any change in incident risk posture and escalate for immediate reclassification.
IT infrastructure stability relies on accurate incident classification and appropriate remedial action. Incidents originally classified as low severity may, due to changes in the IT landscape, evolve into high severity incidents over time; if not monitored, this change may go unnoticed and unattended and cause major disruptions to IT systems. The Incident Classification Monitor guards against this risk by constantly reviewing all low-priority incidents through AI-enabled IT Ops Engineers in the form of their Digital Twins. The decision-making Ops Engineer’s Digital Twins identifies any change in incident status and escalates these incidents for reclassification in real-time, ensuring that nothing slips through the cracks.
TOM Digital Twins replicate human experts’ decisions, opinions or advice - in this case, experienced IT Ops Engineers. And make these decisions available to the business in real time. Digital Twins analyze transactions and respond exactly as the human expert would.
Our application offers seamless integration via the TOM AI Digital Twin connector to enhance your ServiceNow incident risk management.
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- Fast, one-time setup enabling automated incident severity classification monitoring.
- Automatically import and convert your ServiceNow incident data to Incident Source.
- Map tables and fields to your Incident Source, remap and transform at the connector level.
- Guided tours of all integration tables and guided wizard setup for connector creation.
- Simple and locked access management and application roles for securing incident data.
- The easy-to-use dashboard is accessible from the application menu with incremental refresh and high-level spotlighting of incident reclassification outcomes.
- Pre-determined data structures integration-wide to simplify the setup process and increase legibility.
- Designed for low involvement, high availability and performance at scale.
Initial store release of the TOM AI Digital Twin | Incident Classification Monitor app.
- IntegrationHub starter apps.
- An active AIEA account and access to your dashboard instance with a ServiceNow connection.