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1.2.0
Yokohama, Xanadu, Washington DC, Vancouver
Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management
NLU models, entities, intents, utterances for Field Service Virtual Agent conversations
Uptake of NLU platform changes:
- Differentiate out-of-the-box models and customer models
- Group models into primary and seconday models
- Naming standards for models
Ensure the following applications are installed and active
- Predictive Intelligence
- Studio
- NLU Model Builder