0
1.0.0
Zurich
The RMA Case application enables organizations to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases. The core of this solution is the RMA Case Management application, which features a specialized RMA case type. This case type allows users to associate multiple install base items as individual case line items within a single RMA case record. This structure enables efficient tracking of various issues across different items while maintaining a consolidated view of the entire return process.
- Process Orchestration
- Case Type extension table with process-specific attributes .
- Agent Experience
- NA
- Customer Experience
- NA
New:
Only the data model changes are included.
Changed:
NA
Fixed
NA
Remove:
NA
Required plugins and products
- Customer Service Install Base Management (com.snc.install_base)
- Entitlements Verification(com.sn_ent_verify)
- Case Lines (com.sn_case_line)
- Lead to Cash Core (com.snc.l2c_core)