This bi‑directional integration lets ServiceNow teams create Credo AI Use Cases directly from a native intake form and receive select updates back into ServiceNow, giving governance reviewers a streamlined, auditable flow from request to review.
Highlights
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Native ServiceNow intake: Submit title, description, Credo AI questionnaires, and evidence directly in ServiceNow.
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Secure handoff to Credo AI: All responses and evidence are posted to Credo AI and attached to the corresponding Use Case for governance review.
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Bi‑directional connection: Designed to surface Credo AI Use Case details in ServiceNow to reduce context switching (see current limitations below).
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Fast setup: Connect your Credo AI tenant via token; no heavy engineering required.
What’s Included
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Use Case intake form UI for ServiceNow.
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Credential/configuration to connect to a Credo AI tenant.
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Use Case table in ServiceNow to store identifiers, metadata, custom fields, and questionnaire evidence response data (JSON) for records originating in Credo AI or created via the intake form.
Known Limitations (v1.0.0)
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Evidence support: All evidence types supported except file uploads and user‑selector fields.
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Hidden questions: Not supported. To ensure coverage, mark hidden questions as required in the Credo AI questionnaire configuration.
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Section assignment: Sections cannot be assigned to users.
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Status visibility: Use Case status is not visible in ServiceNow. New Use Cases created in ServiceNow start at the beginning of the governance lifecycle in Credo AI.
Set up in minutes with a guided wizard—connect your Credo AI tenant with a token; no heavy engineering.
• Use the native ServiceNow intake form to collect Credo AI questionnaires and evidence at the source.
• Automatically sync submissions to Credo AI, creating a single, secure record for governance review.
• Keep teams in ServiceNow with links to Credo AI detail pages, reducing context switching and speeding approvals.
We are excited to announce general availability of Credo AI integration for Service Now. This bi-directional integration supports creating Credo AI Use Cases via ServiceNow forms, as well as updating Credo AI Use Cases into ServiceNow. The integration provides an user-friendly interface to ServiceNow teams for creating Credo AI Use Cases by submitting title, description, AI intake questionnaires and other details in a ServiceNow form.
No system dependencies