0
1.0.1
Australia, Zurich
Content
The Impact Value Management Data Collection Dashboard for IT Asset Management (ITAM) gives Impact customers an automated solution for gathering standard ServiceNow value metrics, enhancing their value journey.
Sharing Metrics with ServiceNow
ServiceNow's integration gathers value metrics from customer instances on a monthly basis. Please note that integration with ServiceNow's centralized Impact instance is not available for Regulated customers (Standalone and SSP) and may necessitate granting user access for instances using the ServiceNow SNC security plugin. The Data Collection Apps will remain functional even if the integration with ServiceNow is unavailable; however, Metrics Data will need to be transferred manually in such cases.
- Prebuilt Performance Analytics Indicators: Tailored for ITAM Value Metrics
- Automatic Monthly Data Collection: Streamline value metric capture
- Seamless Integration: Automatic data transfer to ServiceNow’s centralized Impact instance
- As part of this update, the HAM (Hardware Asset Management) and SAM (Software Asset Management) data collection apps are being consolidated into a single, unified ITAM app on the ServiceNow Store, listed under the new IT Asset Management product category. If you previously used the separate HAM and SAM apps, you'll now find both capabilities in this one app, all of your historical data and configuration will carry over automatically, with nothing lost in the transition. This change only affects how the apps are organized and presented; the underlying data collection functionality itself remains unchanged.
- Compatible: Zurich, Australia, Brazil
Not applicable for this application version.
To harness the power of PA indicators in this content pack, ensure these plugins and apps are installed:
- Software Asset Management - SaaS License Management (com.sn_sam_saas_int)
- Major Incident Management (com.snc.incident.mim)
- Hardware Asset Management (sn_hamp)
Refer to the Configuration Guide
- Comprehensive step-by-step installation instructions
- Instructions for executing the automated Data Collection Jobs
- A breakdown of the Performance Analytics Indicators
- Details regarding the integration to ServiceNow Impact Instance