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Washington DC, Vancouver
The User App for ServiceNow and Microsoft OMS integration allows you to create a user in ServiceNow to connect your ServiceNow instance with the ITSM Connector in Microsoft Operations Management Suite.
Microsoft OMS ITSM Connector solution allows you to integrate the Operations Management Suite Log Analytics workspace with your ServiceNow work items. With log data (performance counters, configuration changes, updates, etc.) and help desk data (incidents, change requests, etc.) available in the same location, you will know the issues even before they reach the helpdesk, and can quickly troubleshoot these to provide faster resolutions.
From the Log-Analytics drill-down data on OMS, you can analyse historical data and perform trend analysis for future use.
- Centrally monitor and manage supported work items for your ServiceNow product.
- Create ITSM work items (like incident, alert & event) in ITSM from OMS alerts and through log search.
- Read incidents and change requests from your ITSM solution and correlate with relevant log data in Log Analytics workspace.
- Find any unexpected and unusual events and resolve them, even before the end users call and report them to the helpdesk.
- Import work items data into Log Analytics and create key performance indicator (KPI) reports. Using these reports, you can identify, assess and act on several important items such as malware assessment.
- View curated dashboards for deeper insights on incidents, change requests and impacted systems.
- Troubleshoot faster by correlating with other management solutions in the Log Analytics workspace.