Work scheduler: Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign the work items from a central location.
Learning paths: Create a learning path, add relevant skills and course items, and publish the path.
Skill review: As a manager, you can request your teams or specific team members to review their existing skills and update them. As an agent, evaluate the skill level for an existing skill or add a new skill and request approval to update those skills in your profile.
Surveys: As an admin, you can create a survey for agents or groups and publish them.