0
2.0.5
Zurich Patch 3
The General Counsel Dashboard consolidates data from Legal Service Delivery, including Request Management, Matter Management, Content Review, Simple Contracts, Conflict of Interest, Digital Forensics, and the Performance Analytics Content Pack, providing legal leaders with clear visibility into case workload, contract activity, and compliance posture.
- Legal and Compliance KPIs: Preconfigured indicators for case volume, resolution time, contract cycle time, policy compliance, and risk exposure.
- Interactive Dashboards: Drillable visualizations to analyze case trends, contract renewals, and compliance status by business area.
- Contract and Policy Oversight: Tracks key dates, expirations, and obligations to mitigate risk and maintain audit readiness.
- Operational Efficiency Metrics: Highlights bottlenecks, SLA adherence, and resource allocation for continuous improvement.
- Role-Based Views: Tailored dashboards for General Counsel, Legal Operations, and Compliance Officers.
- Native Platform Experience: Built natively on Inline Dashboards for performance, scalability, and consistency within the Now Platform.
New
- Rebuilt Using Platform Analytics Inline Dashboards: The General Counsel Dashboard has been rebuilt using Inline Dashboards to deliver a modern, embedded analytics experience.
- Legal and Compliance Insights: Offers centralized visibility into legal cases, contract performance, and compliance effectiveness.
- Integrated Risk Data: Combines information from IRM, VRM, and Legal Service Delivery for holistic governance and oversight.
- Modern Dashboard Experience: Includes inline filtering, drilldowns, and personalized layouts for faster, data-driven decisions.
- Actionable Legal Intelligence: Connects analytics with workflows for case management, contract renewals, and compliance actions.
Removed
- UI Builder Dependency: Fully transitioned from UI Builder-based dashboards to Inline Dashboards.
The General Counsel Dashboard application is free from the ServiceNow Store. However, the contents of the dashboard require professional entitlements to the following applications:
- Performance Analytics Content Pack for Legal Service Delivery
- Legal Request Management
- Legal Matter Management
- Legal Content Review
- Legal Simple Contracts
- Legal Conflict of Interest
- Legal Digital Forensics
These professional entitlements include a license for Platform Analytics.
These solutions consist of Platform Analytics indicators and associated data collection jobs, used by the metrics on the GC Dashboard. If you don’t have the prerequisite licenses, the installation proceeds. However, without the required plugins (found in the application manager) and applications (found in the ServiceNow store) and the underlying data, the dashboard won’t show any relevant metrics. If you have any questions about your licensing and entitlements, consult your account executive.