0
2.3.0
Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Healthcare Operations Core application provides the foundation to enable healthcare providers to streamline and automate their operations.
- Care Team Portal
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Healthcare Operations Case
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Healthcare organization admin experience
- Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).
- Fixed:
- The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer to KB2718122. This article provides additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
- If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
The Healthcare Operations Core application is dependent on the Healthcare and Life Sciences Service Management Core application.