Brazil, Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Healthcare Operations Core application provides the foundation to enable healthcare providers to streamline and automate their operations.
- Care Team Portal
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.
- Healthcare Operations Case
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Create and customize cases for supporting service departments that can be used within the Care Team Portal.
- Healthcare organization admin experience
- Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).
- Fixed
- Work orders created from care team cases now start in Qualified state instead of Draft, so work can begin without an extra dispatch step.
- Work orders created from care team cases now inherit the service organization from the parent case when the care team case has none.
- Care Team Portal data access: Stronger access controls on data served to Care Team Portal widgets.
Not applicable for this application version.
The Healthcare Operations Core application is dependent on the Healthcare and Life Sciences Service Management Core application.