Tanium Patch Management for ServiceNow enables organizations to proactively identify, prioritize, and deploy OS and third-party patches in real-time through change management and workflow automations in ServiceNow. From out-of-band to monthly patch cycles, Tanium and ServiceNow enable end-to-end patch lifecycle management for both OS and third-party software that automates manual steps, mitigates risk at scale, and exceeds SLAs.
With Tanium Patch Management for ServiceNow, IT operations teams can:
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Proactively install all applicable OS and third-party application patches/updates across Windows and Linux configuration items in the CMDB.
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Prioritize patches based on SLAs, High Risk CIs, and Business Impact
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Automate patch deployments from change management workflows and approvals
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Leverage native ServiceNow reporting and dashboard capabilities for patch history, deployments, and outstanding risk
Tanium Patch Management for ServiceNow empowers organizations to accelerate their patch management orchestration by removing manual steps and augmenting ServiceNow processes with the speed and scale of Tanium. This provides a more unified interface, with related SLA and configuration item data that is meaningful and actionable. With Tanium Patch Management for ServiceNow, organizations can reduce complexity, gain greater control, ensure audit and entitlement compliance, and increase operational resilience.
See full release notes at https://help.tanium.com/bundle/servicenow_releasenotes/page/taniumpatchmanagementforitops.html
Requirements
- Tanium Cloud is recommended, but on-premises deployments are supported. If using on-premises, Tanium Gateway, Patch, and Deploy must be installed and licensed. Note that on-premises enhancements are subject to Tanium's semi-annual release cycle.
- The Tanium Software Development Kit (SDK) v2.5.148 or higher must be installed and configured via the ServiceNow Store.
- If the Tanium SDK is not installed or is below the required version, installing the Tanium Patch Management application will automatically install or upgrade it.
- If the Tanium SDK is not yet configured, the first step of this application's Guided Setup will prompt you to configure it and walk you through Integration Core's Guided Setup before returning to the remaining setup steps.
- A Tanium service account or API token with sufficient permissions is required to access data and perform actions via the Tanium SDK application, which must be installed and configured through the Guided Setup.