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28.3.2
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu, Washington DC Patch 4, Washington DC Patch 3
Generative AI capabilities for Knowledge Management
- Assist action: KB Generation
- One KB article generation request
- Assists consumed: 10
Knowledge generation capabilities through Now Assist panel and in-product
- Moving mixtral to Nemo model for the KB generation and NAcm
- Duplicate articles feature for knowledge articles
- Name change for AI Agents
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Required plugins and products:
- Generative AI Controller
- Now Assist Platform
- If using Service Operations Workspace:
- Now Assist for ITSM
- Service Operations Workspace ITSM Applications
- Knowledge Capabilities in UI Builder
- If using CSM Workspace
- Now Assist for CSM
- CSM Workspace Bundle
- Knowledge Capabilities in UI Builder
- If using HR Workspace
- Now Assist for HR
- HR Agent Workspace
- Knowledge Capabilities in UI Builder