0
28.1.1
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu, Washington DC Patch 4, Washington DC Patch 3
Generative AI Capabilities for Knowledge Management
- Assist Action: KB Generation
- One KB article generation request
- Assists Consumed: 10
Knowledge Generation Capabilities through Now Assist Panel and in-product
Standalone AI Agent for KB Generation
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Required plugins and products:
- Generative AI Controller
- Now Assist Platform
- If using Service Operations Workspace:
- Now Assist for ITSM
- Service Operations Workspace ITSM Applications
- Knowledge Capabilities in UI Builder
- If using CSM Workspace
- Now Assist for CSM
- CSM Workspace Bundle
- Knowledge Capabilities in UI Builder
- If using HR Workspace
- Now Assist for HR
- HR Agent Workspace
- Knowledge Capabilities in UI Builder