0
29.4.11
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 3, Xanadu
Generative AI capabilities for Knowledge Management
- Assist action: KB Generation
- One KB article generation request
- Assists consumed: 10
Knowledge generation capabilities through Now Assist panel and in-product
1. Knowledge Gaps
2. Article optimization
3. Create/update article using custom instructions
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Required plugins and products:
- Generative AI Controller
- Now Assist Platform
- If using Service Operations Workspace:
- Now Assist for ITSM
- Service Operations Workspace ITSM Applications
- Knowledge Capabilities in UI Builder
- If using CSM Workspace
- Now Assist for CSM
- CSM Workspace Bundle
- Knowledge Capabilities in UI Builder
- If using HR Workspace
- Now Assist for HR
- HR Agent Workspace
- Knowledge Capabilities in UI Builder