0
1.1.0
Zurich
The ServiceNow® Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams—such as nurses, unit coordinators, and department leads—to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.
- Create work plans for care teams that enable them to digitize operational processes.
- Use the CSM/FSM Configurable Workspace or Care Team Portal to monitor progress made on all care team work plan requests and tasks.
New
- A new landing page user experience has been added for Care Team Agents and Care Team Agent Managers.
- Smart assessments can now be completed in the workspace as part of the care team task plan process.
The Care Team Work Management application is dependent on the Healthcare Operations Core application.
Permissions and roles:
Role required to install the application: Administrator (admin)