0
2.0.5
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Yokohama Patch 8, Yokohama Patch 6
Get instant resolution to routine service requests and tasks with the Voice Agent—an automated, conversational AI that understands natural human language over the phone.
This is a HR-specific content pack for the core Voice AI Agent application. See key features below for specific agents and details.
This application contains HR Service Delivery specific voice agents that work with the Voice Agent application. Version 1 includes the following agents:
- Employee Profile Update Voice agent
- Allows updating of worker profiles and employee details
- Integrates into Oracle using ServiceNow Oracle integration
- Travel Expense Expert Voice agent
- Allows lookup and submission of travel expenses
- Integrates into the Zoho application
- Time Off Requestor
- Retrieves vacation, sick leave, and other time off information from Oracle
- Case Follow-up Expert Voice agent
- Check HR Case status
- Comment on case
No functional changes, only updates for Dec platform agents
Install the following plugins on your instance:
- Scoped HR Core (sn_hr_core)
This requires the following store/scoped applications
- Now Assist for HR Service Delivery (app-hr-gen-ai)
- Now Assist AIA Voice (app-nowassist-voice)