0
3.1.0
Zurich, Yokohama Patch 1, Yokohama, Xanadu Patch 1, Xanadu, Washington DC Patch 1, Vancouver Patch 6
Establishes a continuous communication channel for employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee productivity.
The Desktop Assistant seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify the employees about outages or other important announcements. The employees can do their own network tests and other diagnostics. The Desktop Assistant also provides easy access to catalogs, the ServiceNow Employee Center, and other useful self-help actions such as chatting with a virtual agent or connecting directly to a live agent.
- Self-Diagnostics: Network Speed Test, Device Health
- Virtual Agent integration
- Employees notification
- Employee Center access
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
Required plugins and products
- com.snc.itom.license
- optional plugin for virtual agent integration - Glide Virtual Agent (com.glide.cs.chatbot)
- Digital End-User Experience (DEX) Application and Device Health (sn_dex)