0
2.5.2
Yokohama, Xanadu Patch 1, Xanadu, Washington DC Patch 1, Vancouver Patch 6
Establishes a continuous communication channel for employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee productivity.
The Desktop Assistant seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify about outages or other important announcements and the employee can do their own network tests and other diagnostics. The Desktop Assistant also provides easy access to catalogs, the ServiceNow Employee Center, and other useful self-help actions such as chatting with a virtual agent or connecting directly to a live agent.
- Self-Diagnostics: Network Speed Test, Device Health
- Virtual Agent Integration
- Notify Employees
- Access Employee Center
- Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for MI managers to send targeted, location-based push notifications to employees using Desktop Assistant as an additional communication channel.
- Push notification for Proactive Engagement: Proactively engage with the employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.
Required plugins and products
- com.snc.itom.license
- optional plugin for virtual agent integration - Glide Virtual Agent (com.glide.cs.chatbot)